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Hcs 325 Week 3 Individual Assignment Importance Of Teams In Health

The Importance of Teams 2 The Importance of Teams Our health care call center has noted an increase in call volume over the past year. We are now double the call volume we were, but with the exact same staff. Our budget has increased for this year, but not enough to hire any additional staff members. In this proposal we will determine how to allocate our new funds to increase our performance and efficiency, while improving our customer satisfaction. Problem With double the call volume and not enough budget for additional staff, we are facing poor customer satisfaction, decreased morale, and a reduction in productivity. Recommendation Currently, the budgetary increase of $20,000 will limit us from increasing our staff, so what we propose is to create teams and provide updated training to help our employees handle the increased call volume. We can learn a lot from different industries such as aviation, auto racing and the military. Teams are very important for these industries because communication and team work saves them time and money, reduces risk, and increases efficiency (Murphy, 2014). Here at our call center, we believe that we can easily attain our goal by working together. It is always the expectation that a team will produce better results than the individual, but it is important to remember that effective teamwork rarely happens where there is no collaboration (Oandasan , et. al., 2006). A collaborative environment is needed in order for the team to achieve success. To create a collaborative environment, team members must practice the following: Assess the situation. Identify what is most important, and what can be placed on the backburner. Create a common goal. Teams are defined as a group of people who work toward a common goal so without a goal, there is no team. Allow each team member to

IMPORTANCE OF TEAMS 2 Importance of Teams Teams in the workplace serve several purposes. Not only does it divide the workload between capable members, it allows for a steady stream of new ideas and ways of doing things. In an office setting where there are three or four individuals who make up a team, there is a better chance of one of them catching errors or mistakes that may have gone overlooked if only one person was working the department. <good> The Importance of Teams Building a cohesive team that works well together can make a difficult job much easier. With the increase of calls into the call center, grouping the employees into teams seems to be an effective way of lightening each one's workload. For example, part of the funds the department has set aside for improvements can be used to purchase a phone system where calls can be sent to appropriate locations. Inquiries about billing could be sent to one group of workers, while insurance questions could be answered by another team. At times, when peak call volume is high, workers can shift from their area of expertise to heavier hit areas to help alleviate the pressure on the staff and reduce the

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